Communication

Managing processes is not so much about the process as it is about managing communication and people’s expectations of what that should be, especially when there is a sense of urgency.

Matchking understands this better than anyone. Both clients and candidates need to be clear on what is happening and the next steps as soon as possible. Our reputation is built on trust, and so we are continuously improving how we work to ensure everyone is always in the loop—there is no need to trawl through emails!

The team is flexible and will adopt any preferred communications channel: telephone, text, email, Teams, etc…this goes hand in hand with taking a considered approach to communicating any delays or issues without damaging opportunities for success.

The key to our success is our ability to open and maintain strong communication channels that provide information in a timely and easy-to-understand way. Communication is sensitive in the world of recruitment. Any act no matter how subtle, that either affects the fairness of the process or coerces a person into making a decision because it fits the recruiter's need is simply wrong.